Refund Policy
Fair and transparent refund process for all Dorife Fit users
1
Subscription Refunds
Dorfie Labs Pvt Ltd aims to ensure a fair and transparent refund process. Refunds are subject to the following terms:
- Refunds are available within 7 days of purchase if you have not accessed any paid services
- Refund requests must include proof of purchase and reason for the request
- Rights to refund lies with the company at company discretion
2
Class or Session Bookings
- Refunds or rescheduling are subject to the policies of the trainer or studio
- Please contact the trainer or studio directly for session-specific refund requests
3
Events and Workshops
- Refund eligibility depends on the specific terms of the event
- Partial or no refunds may apply if the event has already occurred
- Cancellation policies vary by event organizer
4
How to Request a Refund
- Contact us at support@dorfielabs.com with the following information:
- • Proof of purchase (transaction ID, receipt, or confirmation email)
- • Reason for refund request
- • Account details (username or registered email)
- Refunds are processed within 7–14 business days after verification
5
Non-Refundable Items
The following items are not eligible for refunds:
- Services already consumed or accessed
- Digital content that has been downloaded or viewed
- Subscriptions renewed automatically without prior cancellation
- Third-party services booked through trainers or studios
6
Refund Method
- Refunds will be processed to the original payment method used during purchase
- If the original payment method is no longer available, alternative arrangements will be made
- Processing time may vary depending on your bank or payment provider
7
Cancellation Policy
To avoid future charges, you must cancel your subscription before the next billing cycle. Cancellations do not automatically qualify for refunds of the current billing period.
8
Dispute Resolution
If you are unsatisfied with a refund decision, you may escalate the issue by contacting our support team. We are committed to resolving disputes fairly and transparently.